The VMware portfolio is evolving to support telcos in operating the infrastructure that runs some of the most demanding, mission-critical workloads. At Broadcom, our commitment to telcos remains, and we are now better positioned to apply the scale and breadth…
An auto dialer takes a list of numbers and calls them one after another (or several at once), so agents only spend time on calls that connect. The Indus Transport Auto Dialer does this with: Sales and dispatch teams live…
Insurance verification is one of those workflows that looks simple from the outside and messy from the inside. A patient is scheduled. The clinic needs to know whether the patient's coverage is active. Someone calls the carrier, waits through the…
Now log in as Super Admin, go to Routing → Trunks and click Add. Tenant admins can’t do this, because trunks are shared by the whole system. Give the trunk a Provider Name you’ll recognize later when you build routes, something…
A visitor lands on your website, finds a product they are interested in, and wants to speak with your team. Usually, they have to copy a phone number, dial it, navigate a menu, and explain what they were looking at.
SIP and PSTN 6 October 2026 Outbound SIP placement in a realtime system requires three distinct operations: creating the room, dispatching the agent, and creating the SIP participant. The sequence you use to execute these operations is load-bearing. Getting the order wrong…
Deprecated. Part of the compatibility bridge; sunsets with the migration window. New integrations should pass fromNumber on each call instead. Responses carry a Deprecation: true header. Lets the agent dial from a rented number or an outbound SIP trunk’s number…
Sets the number the agent's call transfers dial out from. Must be a number your Sets the number the agent’s call transfers dial out from. Must be a number your organization owns (rented, or a caller ID on an outbound…
Real-time streaming of user speech (STT) and agent speech (TTS) events for an active call via Server-Sent Events. Other event types (e.g. tool_call_start, pre_call_api, agent_log, metrics) are also sent on this stream. API key from the console ApiKey collection, sent as Bearer token. Also…
Initiates an outbound telephony call with a specified agent and phone number. Every call names the number it dials from: There is no silent fallback to a platform-owned number (dashboard test calls are the only exception). fromProductId is still accepted…
On‑prem, edge nodes, data residency, and private cloud models.
An article joins this feed when it matches these terms. Each one is also a search of its own.