Customer Experience & Support

Service design, help desks, SLAs, and community programs that earn loyalty.

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Inside Customer Experience & Support

Support Ops & Helpdesk Queues, triage, macros, and automations across channels and tiers. Voice of Customer & Research Surveys, interviews, and analytics that turn feedback into action. Community & Advocacy Forums, superusers, referral programs, and brand ambassador playbooks. Knowledge & Self‑Service Docs, how‑tos, chatbots, and in‑app guidance that scale support quality.

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Latest in Customer Experience & Support

The Irish Times
irishtimes.com > ireland > education > 09/13/2026 > technical-skills-are-important-but-so-is-your-ability-to-communicate-and-engage-with-others

‘Technical skills are important but so is your ability to communicate and engage with others’

16+ min ago   (541+ words) My name is Nisha, and I’m originally from Chennai, India. I moved to Dublin five years ago to pursue a master’s in accounting and financial management at UCD. Since joining EY, I’ve completed all my ACA exams on the first…...

City AM
cityam.com > soho-square-capital-backs-strathberry

Soho Square Capital Backs Strathberry

5+ day, 2+ hour ago   (142+ words) Soho Square Capital, an investment firm focused on financing established and growing UK and European SMEs, is pleased to announce a growth investment in Strathberry, the Scottish luxury leather goods brand. This marks Soho Square’s first investment from Soho Square…...

DEV Community
dev.to > emmanuel_mba_b4b11388c72c > learning-from-first-principles-26lm

Learning from first principles

40+ min ago   (431+ words) Enterprises and large coorporations manage tens of millions of requests daily. what this implies is that the need for deep understanding of systems and engineering foundations in becoming increasingly important. people like to say things like Coding is Solved or…...

DEV Community
dev.to > dbsoul > your-own-agent-roadmap-from-safety-net-to-autonomous-discovery-47ac

Your Own Agent Roadmap — From Safety Net to Autonomous Discovery

56+ min ago   (564+ words) The state where memory (Chapter 3), hook gates (Chapter 4), and the auditor (Chapter 6) are in place. The AI hasn't become more capable — what's been built is an environment where it's hard to be wrong. Graduation criteria: the recurrence rate of the…...

Stacker News
stacker.news > items > 1570001

Another Lnp2pbot clone \ stacker news

2+ hour, 6+ min ago   (95+ words) Has anyone seen this? Does anyone in the community know this tool? One thing the developer team has made clear in the official Lnp2pbot group is that the solution they offer following the bot's shutdown is Mostro P2P. They have stated that…...

DEV Community
dev.to > kestrelquant > decoding-the-llms-subconscious-building-implicit-risk-control-via-nlp-semantic-parsing-30ha

Decoding the LLM's 'Subconscious': Building Implicit Risk Control via NLP Semantic Parsing

2+ hour, 52+ min ago   (524+ words) At 2026-09-12 01:20:47, my AI-driven crypto trading system was milliseconds away from executing a leveraged long position on NEARUSDT. The Large Language Model (LLM) had just outputted a definitive, structured JSON decision: FINAL_RULING=PROCEED. By all traditional algorithmic metrics, it was a green light....

DEV Community
dev.to > nio_zanghotmailcom_zang > tokeneff-an-open-source-llm-cost-meter-that-runs-locally-5440

tokeneff: An Open-Source LLM Cost Meter That Runs Locally

2+ hour, 40+ min ago   (338+ words) Most LLM dashboards show you the bill after the damage is done. You run a coding agent for an afternoon, ship a feature, and two days later your OpenAI dashboard says you spent $47. On what? Which model? Which request? You…...

The Killeen Daily Herald
kdhnews.com > business > navarro-pop-up-market-debuts-in-killeen > article_ea349b20-4b29-4bb3-990c-b9a998f30855.html

Navarro Pop-Up Market debuts in Killeen

3+ hour, 17+ min ago   (636+ words) David and Lisa Murray Navarro stand behind a display of hats, jewelry, handbags and accessories Saturday during the inaugural Navarro Pop-Up Market at the Killeen Arts and Activities Center. A Hey Sugar Bakeshop vendor stands behind a display of cookies,…...

DEV Community
dev.to > cantaskin > bir-web-portfoyunu-anlasilir-kilmak-icerik-hiyerarsisi-ve-proje-sunumu-2dnf

Bir web portföyünü anlaşılır kılmak: içerik hiyerarşisi ve proje sunumu

3+ hour, 4+ min ago   (328+ words) Bir freelancer portföyünde ziyaretçinin önce üç soruya cevap bulmasını önemsiyorum: Ne yapıyorsun, hangi işleri gösterebilirsin ve sana nasıl ulaşabilirim? Bu yazı, web tasarım hizmetlerini sunarken kullanılabilecek basit bir içerik planı. Hizmet listesinin tamamını ana başlığa sıkıştırmak yerine ana işi açıkça…...

DEV Community
dev.to > delehq > locking-exchange-rates-for-multi-currency-billing-oce

Locking Exchange Rates for Multi-Currency Billing

3+ hour, 10+ min ago   (759+ words) The problem When a subscription platform bills in more than one currency, the price a customer agreed to at checkout and the amount that eventually settles in your account are not the same number by default. Between the moment a…...